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Handy features and things to know
Handmade & delivered in 4-5 weeks
We don't see why when you're investing so much in us that we can't help you out a little. That's why for larger items we don't charge for delivery anywhere in the UK Mainland, apart from certain parts of Scotland. Please use our postcode checker below to check your delivery costs.
How the delivery works
Once the item has arrived with our delivery team they will contact you to arrange a delivery date and confirm a 2-3 hour time slot so you don't have to sit in all day twiddling your thumbs!
When they arrive, the two delivery chaps will take your item into your room of choice, unpack it, assemble it (if required), show you anything handy such as how the sofa bed opens and closes and finally take away and dispose of all the packaging for you.
Non-UK Mainland deliveries
For non-UK Mainland and international orders our splendid delivery chaps can deliver to a port/shipping company of your choice. Please give our team a bell on 020 8939 3800 for more info.
Risk free returns
If you don't love your item as much as we do just contact us within 14 days of delivery and we'll give you all your money back. This applies on all our items whatever your customisation choices e.g. fabric, seat cushions and so on. The only exception is beskpoke items, e.g. where you've asked us to make the item in a fabric we don't offer.
Recycling your old item
We can take away and recycle your old item when we deliver your new one for £40 a piece. If you would like to use this service please just let our team know when you order over the phone or select this option at checkout.
What our customers say about us
For another year running we're really chuffed to have been awarded Feefo's Gold Trusted Merchant Accredidation, a super prestigious award based on the independent feedback received from our customers. Below are just a few bits of feedback we've received about the W&H experience.
- Congratulations on your five star service. The staff whom I had occasion to speak to were very knowledgeable, extremely polite, helpful and very obliging.
- We couldn't be more happy with our sofa. The quality of the materials used and workmanship is absolutely first class. This is good old fashioned British craftsmanship at its best. If I ever need another sofa bed I wouldn't bother going anywhere else. It would be Willow and Hall every time.
- Just about every aspect of the service was superb, from shopping at Chiswick to the delivery process - kind courteous and efficient.
- Best and thickest mattress around. The sofa bed mechanism is also the best I tried. Sofa quality is excellent.
- The showroom staff were very helpful and did an amazing job of helping us choose. Thank you.
- Very impressed with the pre-order sample and catalogue service as well as the post order confirmation.
- We're really pleased with our sofas and ottoman. They look tremendous and are really comfortable. We couldn't have bought better and they are fantastic value!
- Ordered fabric samples which arrived very promptly and I was pleased to see that the fabrics were very similar to the impression I had gleaned from the website.
- Fantastic customer service - we were welcomed into the showroom and the guidance of the showroom assistant was helpful and friendly without being intrusive.
- The sofa is absolutely great - the material, everything. I would say to anyone "order with confidence.
- The delivery guys were outstanding.
- An excellent company to deal with, prompt and polite throughout our fabric sample orders. Would definitely recommend you.
- Lovely showroom, made us feel so welcome and nothing was too much trouble... Even had a cheeky glass of wine whilst choosing some lovely sofas and chairs!
- I am so delighted I found Willow and Hall online. Their service is excellent. I ordered by phone. Nothing was too much trouble. Thank you so much Willow and Hall.
- The service was excellent, the staff charming and helpful and the delivery people extremely accommodating. I would recommend Willow and Hall without hesitation.
- The best service I have ever received from beginning to end outstanding.
- The whole experience from visiting the showroom and meeting the very helpful staff, choosing the fabric, purchasing the sofa then delivery has been effortless and faultless.
- My order was acknowledged immediately, I was given a time frame, kept up to date with the progress of my order was delivered far earlier than estimated.
- Contacted promptly and timely by very pleasant and polite staff. The whole process was hassle free and efficient.
- Everyone was well mannered, most helpful and very friendly making the purchase a very happy experience.
- All contact with Willow and Hall was dealt with charm and efficiency and I was given excellent advice and help with each aspect of the order.
- From day one, Willow and Halls performance as far as keeping us informed and providing a convenient delivery time was exceptional. All in all a first class service.
- This is our second sofa bed from W&H and, yet again, we couldn't be more delighted.
- The sofa bed is exactly as expected and more. Beautifully designed and made. Great quality fabric . The bed mechanism is the best I've seen and mattress? Well I can't wait to try! Overall a beautiful piece of furniture which is a joy to have in our sitting room.
- We absolutely love our sofa...it's great quality and I would definitely recommend Willow & Hall to all my friends.
- Absolutely fabulous! The sofa is beautiful, comfortable, lovely raspberry colour, and worth every penny. I couldn't be more pleased.
- Very happy with the sofa and quality. It looks beautiful and I've already had several comments about how nice it is.
- Quality hand-made mattress, glad we took our time during our search. True to their word Willow and Hall do quality. It’s the best night’s sleep we have ever had, so comfortable. Thank you Willow & Hall.
- The sofa is superb - comfortable, beautiful, and with one of the easiest sofa bed mechanisms I've ever seen. I'm sure we'll be enjoying it for many, many years.
- Sofa delivered by the most obliging delivery men. Excellent service all the way through.
- Delivery guys were top class and friendly.
- The delivery men were excellent - very impressed. Only firm to take away the rubbish! Having had several deliveries lately it was a joy.
- Delivery on time. Very nice, helpful delivery men.
- Delivery drivers were courteous and careful and took time to show me the operation of the sofa bed. Excellent service!!
- It is a pleasure for me to comment on Willow & Hall. Since moving home, this company is the only one to have found the address, delivered on time, put the sofa together and removed the packing. All this with the most courtesy and kindness. Well done to them.
To read what all our customers had to say about us, pull up a pew and have a gander at our Feefo page here