Looking after our customers, teams, workshops and partners is our top priority. Therefore, following the official directives and advice from the Government we have now closed our furniture showroom and will not be taking or fulfilling any further orders at this time.
We have compiled some of the questions we've been asked the most frequently below, however if we haven't answered your specific query please call our experts on 020 8939 3800 or use the contact form here.
Are you still taking orders?
No - we are no longer taking or fulfilling any orders through our website, over the phone or in person.
Will you definitely be able to make my order?
As per the Government's instruction we will not be manufacturing any orders during the 3-week lockdown. We will reassess the situation at the end of this period in light of their advice and update you as to whether we will be able to begin handmaking your order again.
Are you still delivering orders?
Our delivery partners will continue to deliver any completed orders, however they will be practicing a 'no contact' delivery service where you order will be left on your doorstep or in your garage rather than being brought into your home and no assembly will be taking place of the item. The social distancing measures of 2m will also apply and therefore they will not be requesting signatures on their pod.
Will my order be delayed?
All orders which are still being made will be delayed for a minimum of 3-weeks during the enforced lockdown. We are unable to confirm at this time how much longer your order may be delayed after this period.
Can I cancel my order?
You are completely within your rights to cancel your order, however we are committed to fulfilling all live orders over the coming months, as and when it is safe to do so.
Is your showroom still open?
Our showroom is now closed to the public.
Can I still speak to your live orders and aftercare teams?
Absolutely - both these customer service teams are all still available on phones and email to assist you with any queries you may have. You can find contact details and opening hours here.