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Free Delivery & Returns

We don't see why when you're investing so much in us that we can't help you out a little. That's why for larger items we don't charge for delivery anywhere in the UK Mainland, apart from certain parts of Scotland. Please use our postcode checker below to check your delivery costs.

delivery cost

 

For non-UK Mainland and international orders our splendid delivery chaps can also deliver to a port/ shipping company of your choice. Please give our team a bell on 0845 468 0577 for more info.

Quick, reliable & uncomplicated

All our lovely products are made to order. However, unlike most, we don't believe this means you should have to wait a short lifetime. We normally estimate delivery in around 4-5 weeks. Delivery to more remote areas can sometimes take slightly longer and therefore we like to say 5-6 weeks for these. However, often they arrive sooner.

As well as being fast and reliable, our delivery service is also incredibly straightforward. You simply place your order and our delivery team will then contact you a few days before delivery to confirm the date. They'll also provide an estimated delivery timeslot the day before, so you're not waiting in all day twiddling your thumbs!

Delivery options to suit your needs

We understand that everyone has different delivery needs, that's why we also offer a number of options:

  • We offer a free standard delivery service to the whole of the UK Mainland (except certain parts of Scotland, as outlined above). A two man team will deliver to your room of choice where the item will be unpacked, assembled (if required) and the packaging disposed of for you. You will also have an estimated delivery slot for the day specified the day before.
  • We can make all our 2 and 3 Seater Sofa Beds with removable arms (except the Burstow) for an additional £95 if you're worried about getting it through your door or up some tricky stairs. Without the arms, our sofa beds should fit through the trickiest spaces! Sadly our lovely sofas can't come with removable arms so please do double check your doorways and stairways to make sure our sofas can fit as we don't want to cause you any inconvenience.
  • If it's time to say goodbye to a beloved item then we can disassemble and recycle it for £40 (per piece). Just let us know when you order.

returns

Risk free returns

If you don't love your item as much as we do just contact us within 14 days of delivery and we'll collect it free of charge and give you all your money back (excluding certain parts of Scotland delivery costs). The only thing we ask is that you hand it back in pristine condition, and if you ordered a bed mattress you keep it in its original, sealed packaging. Otherwise, unfortunately, we can't take it back due to hygiene reasons.

The only exceptions to the above are our clearance items (please refer to the Terms & Conditions page for returns details); extra scatter cushions with your order – please send these back to us wrapped as securely as possible and obtain a proof of postage (just in case anything happens to them on the way); or when you order a bespoke item (e.g. if you choose to have the item made in a fabric not offered by us) which unfortunately is not eligible for a refund or exchange. Please see our Terms & Conditions for full details.

free delivery and returns

Safe and secure ordering

You can order securely online, over the phone on 0845 468 0577, or in our showroom.

Willow & Hall is rated 4.7 stars by Feefo.com based on 1457 customer reviews