Last chance…order your customised item by 19th November for guaranteed delivery before Christmas

Delivery & Returns

How much is delivery?

We don't see why when you're investing so much in us that we can't help you out a little.
We don't charge for delivery anywhere in the UK Mainland,
apart from certain parts of Scotland.

Please use our postcode checker below to double check your delivery costs.

delivery cost

 

For non-UK Mainland and international orders our splendid delivery chaps can also deliver to a
port/ shipping company of your choice. Please give our team a bell on 020 8939 3800 for more info.

What do we offer?

  • Quick, reliable &
    uncomplicated

    All our lovely products are made to order. However, unlike most, we don't believe this means you should have to wait a short lifetime. We estimate delivery in around 4-5 weeks. Delivery to more remote areas can sometimes take slightly longer and therefore we like to say 5-6 weeks for these. However, often they arrive sooner.

    As well as being fast and reliable, our delivery service is also incredibly straightforward. You simply place your order and our delivery team will then contact you a few days before delivery to confirm a suitable date. They'll also provide an estimated delivery timeslot the day before, so you're not waiting in all day twiddling your thumbs!

    All our lovely products are made to order. We estimate delivery in around 4-5 weeks. Delivery to more remote areas can sometimes take slightly longer and therefore we like to say 5-6 weeks for these. However, often they arrive sooner.

    As well as being fast and reliable, our delivery service is also incredibly straightforward. You simply place your order and our delivery team will then contact you a few days before delivery to confirm a suitable date and timeslot.

  • White glove
    delivery service

    We offer a free standard white glove delivery service to the whole of the UK Mainland (except certain parts of Scotland, as outlined above). A two man team will deliver to your room of choice where the item will be unpacked, assembled (if required) and the packaging disposed of for you.

  • Recycle service

    If it's time to say goodbye to a beloved item then we can disassemble and recycle it for £40 (per piece). Just let us know when you order.

  • Removable arms

    We can make most of our sofa beds with removable arms for an additional £95 if you're worried about getting it through your door or up some tricky stairs. Without the arms, our sofa beds should fit through the trickiest of spaces! Sadly, our lovely sofas can't come with removable arms so please do double check your doorways and stairways to make sure our sofas can fit as we don't want to cause you any inconvenience. Please check our Dimensions & Delivery Guide for recommended minimum door widths.

  • Risk-free ordering &
    returns

    You can order securely via the website, over the phone on 020 8939 3800, or in person at our showroom using any major credit or debit card.

    We're sure you'll love your new item but if for any reason you don't just contact us within 14 days of delivery and we'll collect it free of charge and give you all your money back (excluding certain parts of Scotland delivery costs). The only thing we ask is that you hand it back in pristine condition, and if you ordered a bed mattress you keep it in its original, sealed packaging. Otherwise, unfortunately, we can't take it back due to hygiene reasons.

    The only exceptions to the above are our clearance items; extra scatter cushions with your order - please send these back to us wrapped as securely as possible and obtain a proof fo postage (just in case anything happens to them on the way); or when you order a bespoke item (e.g. if you choose to have the item made in a fabric not offered by us on our website for that item) which unfortunately is not eligible for a refund or exchange, Please see our Terms & Conditions for full details.

    You can order securely via the website, over the phone on 020 8939 3800, or in person at our showroom using any major credit or debit card.

    We're sure you'll love your new item but if for any reason you don't just contact us within 14 days of delivery and we'll collect it free of charge and give you all your money back (excluding certain parts of Scotland delivery costs). The only thing we ask is that you hand it back in pristine condition.

    The only exceptions to the above are our clearance items; extra scatter cushions with your order; or when you order a bespoke item (e.g. if you choose to have the item made in a fabric not offered by us on our website for that item) which unfortunately is not eligible for a refund or exchange. Please see our Terms & Conditions for full details.

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dimension guide icon

Dimensions & Delivery Guide


If you're not sure that on the day of delivery your lovely item will be able to get
through your door and into your room of choice, why not take a peek at our
handy dimensions & delivery guide here.

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