At W&H we love helping interior designers, boutique hotels, architects and other businesses to create the perfect interior. We have a dedicated trade team who will be as on-hand as you like, guiding you, personally, through our beautiful British designs and customisation options to ensure we meet your brief.
- Am I suitable for trade membership?
Our trade accounts are usually for interior designers, boutique hotels, architects and other similar businesses. We can sometimes make exceptions though, so if you think your business should have a trade account please fill in the application form providing as many details as possible.
- How do I apply for a trade membership?
Simply fill in the form above and someone will be in touch confirming the trade account has been opened within 1-2 working days. Don’t worry, we look at all applications pronto as we know how demanding and fast-paced your projects are!
- Once my membership is approved, how do I place an order?
The easiest way would be to drop us an email at [email protected] with a list of items you’re interested in and the delivery address. We’ll then create a pro forma which includes our payment details. Alternatively you can, of course, give us a bell on 020 8939 3800 to be put through to our trade team who will place it for you.
- How can I pay for my trade order?
You can either pay via bank transfer, cheque, or you can give us a bell and make payment over the phone.
- Can I use W&H items in commercial properties?
If the items are for commercial use it’s the customer's responsibility to ensure that they meet industry specifications (e.g. Crib 5 for hotels). Some of our fabrics are Crib 5 naturally and others we can treat at special request. Please do email or speak to the trade team for further information.
- How much is delivery?
If the order is very large extra delivery charges may apply, however for most orders to the UK Mainland we look to honour our standard £30 delivery charge.
- Can you deliver your items abroad?
We currently only offer shipping to UK Mainland addresses. However, for non-UK Mainland and international orders our splendid delivery chaps can also deliver to a port/ shipping company of your choice for them to forward to overseas addresses.
- Can I order the full selection of fabrics?
Yes of course you can! We have a handy trade pack for all our trade customers so just drop us an email at [email protected] requesting one and we’ll pop one in the post straight away. This contains all our fabrics as well as some other handy bits and bobs.
- Can I use my own fabric?
Yes no problem at all! Just send us a sample of the fabric before you order so we can check with our workshop they can use and to confirm the meterage required. Delivery timelines remain the same, give us a bell if you want to find out any more details.
- Can I set up an appointment to meet someone in person?
Absolutely. We’d love to talk to you face-to-face and find out more about your project and how we can help. If the project is in or around London we’re more than happy to visit or alternatively we can meet you at our London showroom or via showroom live and talk you through all the options.
- What are your Trade T&Cs?
To view our Trade T&C’s please click here.
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