Our Award-Winning Customer Service

For another year running, we're really chuffed to have been awarded Feefo's Gold Trusted Merchant Accreditation, a super prestigious award based on the independent feedback received from our customers.

To read what all our customers had to say about us, pull up a pew and have a gander at our Feefo page here. In the meantime, here are just a few bits of feedback we’ve received about the W&H experience:

"The showroom staff were very helpful and did an amazing job of helping us choose. Thank you."

"Congratulations on your five star service. The staff whom I had occasion to speak to were very knowledgeable, extremely polite, helpful and very obliging."

"Very impressed with the pre-order sample and product info card service as well as the post order confirmation."

"Ordered fabric samples which arrived very promptly and I was pleased to see that the fabric were very similar to the impression I had gleaned from the website."

"Lovely showroom, made us feel so welcome and nothing was too much trouble... Even had a cheeky glass of wine whilst choosing some lovely sofas and chairs!"

"Fantastic customer service - we were welcomed into the showroom and the guidance of the showroom assistant was helpful and friendly without being intrusive."


"I am so delighted I found Willow and Hall online. Their service is excellent. I ordered by phone. Nothing was too much trouble. Thank you so much Willow and Hall."

"The whole experience from visiting the showroom and meeting the very helpful staff, choosing the fabric, purchasing the sofa then delivery has been effortless and faultless."

"The service was excellent, the staff charming and helpful and the delivery people extremely accommodating. I would recommend Willow and Hall without hesitation."

"The best service I have ever received, from beginning to end outstanding."

"My order was acknowledged immediately, I was given a time frame, kept up-to-date with the progress of my order and it was delivered far earlier than estimated."

"All contact with Willow and Hall was dealt with charm and efficiency and I was given excellent advice and help with each aspect of the order."


"This is our second sofa bed from W&H and, yet again, we couldn't be more delighted."

"We couldn't be more happy with our sofa. The quality of the materials used and workmanship is absolutely first class. This is good old fashioned British craftsmanship at its best. If I ever need another sofa I wouldn't bother going anywhere else. It would be Willow and Hall every time."

"We're really pleased with our sofas and ottoman. They look tremendous and are really comfortable. We couldn't have bought better and they are fantastic value!"

"The sofa bed is exactly as expected and more. Beautifully designed and made. Great quality fabric. The bed mechanism is the best I've seen and mattress? Well I can't wait to try! Overall a beautiful piece of furniture which is a joy to have in our sitting room."

"The sofa is absolutely great - the material, everything. I would tell anyone to order with confidence."

"Quality hand-made mattress, glad we took our time during our search. True to their word Willow and Hall do quality. It's the best night's sleep we have ever had, so comfortable. Thank you Willow & Hall."

"We absolutely love our sofa...it's great quality and I'd definitely recommend Willow & Hall to my friends."

"Absolutely fabulous! The sofa is beautiful, lovely raspberry colour, comfortable, and worth every penny. I couldn't be more pleased."

"Very happy with the sofa and quality. It looks beautiful and I've already had several comments about how nice it is."

"Best and thickest mattress around. The sofa bed mechanism is also the best I tried. Sofa quality is excellent."


"It is a pleasure for me to comment on Willow & Hall. Since moving home, this company is the only one to have found the address, delivered on time, put the sofa together and removed the packaging. All this with the most courtesy and kindness. Well done to them."

"Delivery guys were top class and friendly."

"From day one, Willow and Hall's performance as far as keeping us informed and providing a convenient delivery time was exceptional. All in all a first class service."

"Delivery drivers were courteous and careful and took time to show me the opera on of the sofa bed. Excellent service!"

"Just about every aspect of the service was superb, from shopping at Chiswick to the delivery process - kind courteous and efficient."

"The delivery men were excellent - very impressed. Only firm to take away the rubbish! Having had several deliveries lately it was a joy."

"Delivery on time. Very nice, helpful delivery men."