Customer Reviews

We’re very proud every time we receive a positive review from our customers and are passionate about providing the best customer experience we can, from helping you choose the right Luxury Sofa BedssofaLuxury ArmchairsHandmade Beds or accessory design for your home to the delivery of your furniture.

Explore a selection of our customers reviews below.


Willow & Hall delivers five star service. The staff I dealt with were very knowledgable, extremely polite and always helpful.
Fantastic customer service - the guidance of the retail experts on the phone and via emails was always very helpful, patient and friendly.
  • Ordered fabric samples which arrived very promptly. I was also pleased to see that the fabrics looked very similar in person as they did on the website.
  • Everyone I spoke to over the phone were both very helpful and did an amazing job of helping us choose. Thank you.
  • Very impressed with the pre-order sample and product info card service as well as the post order confirmation.
  • Lovely staff, made us feel so valued as a customer and nothing was too much trouble whilst helping us choose our beautiful sofas.


I’m delighted I found Willow & Hall online. Their service was excellent and nothing was too much trouble. Thank you so much Willow & Hall.
The service was excellent, the staff charming and helpful and the delivery people extremely accomodating. I would recommend Willow & Hall without hesitation.
  • My order was acknowledged immediately, I was given a time frame, kept up-to-date with the progress of my order and it was delivered far earlier than estimated.
  • The best service I have ever received. From beginning to end, it was outstanding!
  • The staff I dealt with at Willow & Hall were both charming and efficient, and I was given excellent advice with my order.
  • The whole experience from the initial enquiry, choosing the fabric, purchasing the sofa then delivery has been effortless.


The sofa bed is absolutely great - the material, everything. I would tell anyone to order with confidence.
We absolutely love our sofa... it’s great quality and I’d definitely recommend Willow & Hall to my friends.
  • Very happy with the sofa bed and quality. It looks beautiful and I’ve already had several comments about how nice it is.
  • We’re really pleased with our sofas and ottoman. They look tremendous and are really comfortable. We couldn’t have bought better.
  • Best and thickest mattress around. The sofa bed mechanism is also the best I tried. Sofa quality is excellent.
  • Quality hand-made mattress, glad we took our time during our search. True to their word Willow & Hall do quality. It’s the best night’s sleep we have ever had, thank you.


Delivery drivers were courteous and careful and took time to show me the operation of the sofa bed. Excellent service!
Since moving to a new house, Willow & Hall is the only company to have found my address, delivered on time, put the sofa together and removed the packaging. All this was done with courtesy and kindness. Well done to them.
  • The delivery men were excellent - I was very impressed.
  • Just about every aspect of the service was superb, from the initial order right through to the delivery process - kind courteous and efficient.
  • From day one, Willow & Hall’s performance as far as keeping us informed and providing a convenient delivery time was exceptional.
  • Delivery on time. Very nice, helpful delivery men.