Our Award-Winning Customer Service
For another year running, we're really chuffed to have been awarded Feefo's Gold Trusted
Merchant Accreditation, a super prestigious award based on the independent feedback
received from our customers.
To read what all our customers had to say about us, pull up a pew and have a gander below.
Ordering samples, product info cards & visiting our showroom
The showroom staff were very helpful and did an amazing job of helping us choose. Thank you.
Very impressed with the pre-order sample and product info card service as well as the post order confirmation.
Lovely showroom, made us feel so welcome and nothing was too much trouble... Even had a cheeky glass of wine whilst choosing some lovely sofas and chairs!
Willow & Hall delivers five star service. The staff I dealt with were knowledgeable, extremely polite and always very helpful.
Ordered fabric samples which arrived very promptly. I was also pleased to see that the fabrics looked very similar in person as they did on the website.
Fantastic customer service - we were welcomed into the showroom and the guidance of the showroom assistant was helpful and friendly without being intrusive.
Willow & Hall item
I’m delighted I found Willow & Hall online. Their service was excellent and nothing was too much trouble. Thank you so much Willow & Hall.
The service was excellent, the staff charming and helpful and the delivery people extremely accommodating. I would recommend Willow and Hall without hesitation.
My order was acknowledged immediately, I was given a time frame, kept up-to-date with the progress of my order and it was delivered far earlier than estimated.
The whole experience from visiting the showroom and meeting the very helpful staff, choosing the fabric, purchasing the sofa then delivery has been effortless and faultless.
The best service I have ever received. From beginning to end, it was outstanding!
The staff I dealt with at Willow & Hall were both charming and efficient, and I was given excellent advice with every aspect of my order.
Quality craftmanship of our items
This is our second sofa bed from W&H and, yet again, we couldn't be more delighted.
The sofa bed is exactly as expected and more. Beautifully designed and made. Great quality fabric. The bed mechanism is the best I've seen and mattress? Well I can't wait to try! Overall a beautiful piece of furniture which is a joy to have in our sitting room.
We absolutely love our sofa...it's great quality and I'd definitely recommend Willow & Hall to my friends.
We couldn't be more happy with our sofa. The quality of the materials used and workmanship is absolutely first class. This is good old fashioned British craftsmanship at its best. If I ever need another sofa I wouldn't bother going anywhere else. It would be Willow and Hall every time.
The sofa is absolutely great - the material, everything. I would tell anyone to order with confidence.
Very happy with the sofa and quality. It looks beautiful and I've already had several comments about how nice it is.
We're really pleased with our sofas and ottoman. They look tremendous and are really comfortable. We couldn't have bought better and they are fantastic value!
Quality hand-made mattress, glad we took our time during our search. True to their word Willow and Hall do quality. It's the best night's sleep we have ever had, so comfortable. Thank you Willow & Hall.
Best and thickest mattress around. The sofa bed mechanism is also the best I tried. Sofa quality is excellent.
Since moving to a new house, Willow & Hall is the only company to have found my address, delivered on time, put the sofa together and removed the packaging. All this was done with courtesy and kindness. Well done to them.
From day one, Willow and Hall's performance as far as keeping us informed and providing a convenient delivery time was exceptional. All in all a first class service.
Just about every aspect of the service was superb, from shopping at Chiswick to the delivery process - kind courteous and efficient.
Delivery guys were top class and friendly.
Delivery drivers were courteous and careful and took time to show me the opera on of the sofa bed. Excellent service!
The delivery men were excellent – I was very impressed.
Delivery on time. Very nice, helpful delivery men.