Last chance…order your customised item by 19th November for guaranteed delivery before Christmas

The W&H Care Guide

Once your beautiful item arrives, we know you’ll want to give it lots of love and attention to ensure it stays in top notch condition. Below are some super-duper tips to help you do this. Of course, alongside this guide our knowledgeable team are always on hand and happy to help you further so do get in contact if you have any questions.

Keeping your sofa bed, sofa and armchair tip top

Firmness

Firmness

You may find that the seat and back cushions look and feel firmer than you expected. Don’t worry, this is normal, and they’ll settle down with use. To help speed up the process, give them a good plumping and turn them over every so often.
Sunlight & radiators

Sunlight & Radiators

Try not to put your item in a position where it will be exposed to sunlight for a long period of time as the colour may fade. Heat from radiators may have the same effect so allow some healthy space between them too.
Fuzz

Fuzz

Some fabrics, such as brushed cottons and linens, have a layer of fibres on the surface and may well pill or lint, a bit like your most loved winter jumper. This is normal and will disperse in time, however if you can’t live with bobbles then a de-fuzzer is a fabulous encouragement tool!

Daily Care

If you've opted for either our siliconized hollow fibre or our feather-wrapped foam seat cushions, to keep them looking as lovely and full as they do in our piccies you'll need to be prepared to give them a good plumping. If you think you're not going to do this then steer clear and stick with our reflex foam filling, which is far better behaved. The best way to plump cushions is to:

Air

Remove

Remove from your item

Air

Beat

Give them a loving beating from all sides

Air
Air

Shake

Shake them like a maraca

Air

Drop

Drop onto a clean floor to push the air back into them

Air
Air

Replace

Pop back on your item

Weekly Care

Weekly Care Rotate

Rotate

Regardless of which seat cushions you opted for, it’s best to turn them and rotate their position weekly to ensure even wear.
Weekly Care Brush

Brush

Your fabric will love a bit of weekly brushing action. It will stimulate the pile, helping with pressure marks and shading through use, particularly for velvets, which are sensitive souls. If you went for leather then hold tight on the brush. Instead just use a clean duster over it once a week and remember to be gentle!

Monthly Care

Air

Ease the filling out of its case

Air

Plump and tease the fibres

Air

Ease the filling back into its case evenly

Air

Close the zip securely

Air

Pop back on your item

Air

Vacuum

Vacuum your item on a low setting using the brush attachment to remove pesky dust particles, prevent soiling and to help reduce any natural piling. Be gentle - any industrial vacuum on a high setting is not your item’s friend!

If you have a sofa bed then we also suggest you vacuum the mattress and leave it open to air for 3-4 hours.

Air

Clean your feet

Use a damp cloth rinsed in warm water (not detergent) to clean the wooden legs of your item and polish them with a natural wax if you wish.

Keeping your sofa bed and bed mattress tip top

Air

Air

After delivery, let the mattress air for around 4 hours to freshen and remove and aroma from it being all wrapped up.
Weekly Care Brush

Give yourself time to fall in love

Give yourself a little bit of time to get used to your new mattress. It’s likely that the springs and upholstery in your old mattress were not what they used to be, so your newbie may seem a little strange at first.
Weekly

Air

Air the mattress by turning back the bedlinen for a few hours

Monthly

Rotate/Flip

One sided or ‘no-turn’ mattresses should be “rotated” so that the head end becomes the foot end. This is super important in the first few months of use when the snug top layer begins to settle. Two sided or ‘turn’ mattresses should be flipped once a week for the first few months and then once a month thereafter.

Yearly

vacuum

Give your mattress a clean with a soft brush or a vacuum but remember to never use detergent or chemical cleaner as this can cause staining, bleaching and damage to its lovely cover and fillings.

Every 10 Years

Change

Our top quality mattresses only need to be changed every 10 years. Indeed, that’s why we give a 10 year guarantee on all our sofa bed and bed mattresses because they’re top notch!