The W&H Customisation Guide
Whilst we think it’s great to be able to customise your item for your home to ensure the perfect fit, we do recognise it can be quite daunting too. We want you to be delighted with your choices so we've put together a W&H customisation guide to help you. Of course, alongside this guide our knowledgeable team are always on hand and happy to help you further so do get in contact if you have any questions.
Step 1: Choose your style & size
Whether you’re looking for something more traditional or more contemporary, at Willow & Hall we’ve got a great selection so you can easily find the perfect style to suit your home. The ideal style should look great in your home, suit your lifestyle and family needs and also tick the boring but practical ‘it fits’ box.
For more help on ensuring the item fits take a peek at our handy Dimensions & Delivery Guide.
Step 2: Choose your fabric
We’ve got over 100 fabrics for you to choose from so we’re sure we’ve got the perfect one for you. Each and every one has been hand-picked by our design team and gone through the rigorous rub test to ensure you not only get a beautiful fabric but a durable one too.
To view all our fabrics and order your favourites, have a peek at our Free Samples page, or even better, once you’ve chosen the design you like, use our style creator – click into the page of the style you love and then select a fabric to see what it looks like in your chosen material.
Don’t forget as well, if you’re not wild with excitement about any of our fabrics then not to worry, we can always make your item in your own fabric for you. Just give our team a call and we’ll happily let you know how this works.
For more help on our fabric compositions, rub counts, washing instructions and on using your own fabric, take a peek at our handy Fabric Guide.
Step 3: Choose your seat cushions
Choosing the right seat cushion fillings on your item is super important to ensure you get the comfort and maintenance that is perfect for you. We offer 3 types, all of which offer different squish and shake factors and will change the seat height very slightly depending on your choice.
1 = least 2 = average 3 = most
Reflex foam wrapped in stockinette
Provides a very supportive and relatively firm sit, keeps its shape really well and requires very little maintenance – just a simple turn of the cushions every 2-3 months. Seats with this filling are smarter in appearance to those with softer fillings and look particularly top-notch on more contemporary and slick styles.
Siliconized hollow fibre
Fibres are sewn into individual channels within the cushion. The channels are like in a duvet, they stop the fibre all going into one place and the fibre is silicone treated to stop it from gathering and to keep it supple. This filling gives a slightly softer sit and a more relaxed look than reflex foam however will need a little more love - a quick plump-up after use and a real shake down once a month.
High quality reflex foam wrapped in Grade A Duck Feathers sewn into individual channels within the cushion to stop the feathers all going into one place. This filling is really snug on your bum but like our siliconized hollow fibre requires a quick plump after use to keep its shape and comfort.
1 = least 2 = average 3 = most
Don’t forget, whatever you plump for (sorry we couldn’t resist), when your item first arrives your seat cushions may feel a little firmer than expected. This is because they’re brand spanking new. Get cosy on them and after a few weeks of use they’ll relax and feel just right.
Step 4: Choose your mattress
If you’re ordering one of our sofa beds, as well as considering the steps above it’s really important to think about which mattress you want.
Our sofa beds come with our beautiful W&H open sprung mattress as standard:
- Incredibly thick and luxurious at 14cm deep
- Packed with multiple layers of bouncy upholstery and hand-quilted insulator layers for supreme comfort
- Made from super hard wearing and individually heat treated British open coil springs
- Hand-quilted cover made from the finest Irish damask
For an additional £80 our sofa beds can come with our perfect pocket sprung mattress:
- Incredibly thick and luxurious at 14cm deep
- Packed with multiple layers of bouncy upholstery and hand-quilted insulator layers on both sides for supreme comfort
- Contains 1,000 individual heat treated British pocket springs which work independently to mould to your contours
- Hand-tufted cover made from the finest Irish damask
Consider opting for the pocket sprung mattress if:
- You want an even more luxurious night's sleep - each of these marvellous springs work independently compared to the open coil which are inter-connected, meaning they can contour to your body shape better
- Two people will be sleeping on the mattress regularly – as mentioned, each of these springs work independently, meaning as well as sleeping in absolute comfort you shouldn't be woken by a wriggling partner!
For an additional £100 our sofa beds can come with our magical memory foam mattress:
- Incredibly thick and luxurious at 12cm deep
- Packed with visco memory foam which seamlessly adapts to your body shape
- Covered in beautiful Belgian damask which intelligently dissipates moisture keeping you cool throughout the night
Consider opting for the memory foam mattress if:
- You like maximum support whilst you sleep
- You want to relieve joint pressure in the night
- You have a bad back
Just want an occasional sofa bed?
Remember, if you're looking for something for guests or yourself to sleep on only occasionally, you might want to consider our Appley which comes as a 1, 2 or 3 seater. Easy to use and a real space saver with no arms, it's a really popular choice amongst our customers looking for something to use less regularly but who still want a great night's sleep.View the Appley Range
Step 5: Choose your extras
Why not put some finishing touches on your beautifully customised item?
Handy Arm Caps
You can order these to match your item. They're the perfect armour for the popular arm spillage zone and can be conveniently removed for cleaning.
We offer nifty removable arms on our 2 and 3 seater sofa beds to help with delivery through tight passageways into your room of choice. If you think you might need these then take a peek at our handy Dimensions & Delivery Guide to read about minimum door widths and how removable arms can help. In addition, it might be worth considering our armless designs which don’t have this challenge or our modular designs where each module is delivered separately.
Extra Scatter Cushions
Perhaps order some extra scatter cushions in matching or contrasting colours and fabrics? Our interior designers tell us it's the perfect way to instantly change the look of your item without having to buy a new one!
Feet, whilst appearing a small detail, actually play a leading role in finishing off the look so we try and encourage our customers to order those which come with the style. If however you truly prefer other feet we offer then please do give our team a call or drop us an email and we'd be happy to discuss your options for swapping them.
Other important things to consider…
Stain proofing & extra cushion covers
No fabric guardsman or stain protector will offer you a life full of stain free sofas. They‘re all prone to wearing off and will certainly come off if you spot clean or wash your item. Given this, here at W&H, we take a slightly different approach to stain proofing. Firstly, the majority of our fabrics are either machine washable, hand washable or spot cleanable. In addition, we offer removable cushion covers on nearly all our styles meaning if you do get a pesky spillage you can simply remove the offending cushion cover and wash or clean. You can read more about how to clean our fabrics in our Fabric Guide here.
Extra fabric by the metre
All our fabrics are available by the metre for co-ordinating upholstery projects such as cushions and footstools. Just give our team a bell and let them know how many metres you require and we'll let you know how much this will cost direct from the mill.
Need some help? We love a good chat
Call us on 020 8939 3800
One of our friendly Willow & Hallers can walk you through your customisation choices and help you find the perfect options for you and your home.
We can take your order over the phone and discuss any queries or questions you may have.
We're open at the following times and would love to help you:
Monday to Sunday; 9am - 5:30pm
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