Ordering & Delivery
DELIVERY
We estimate delivery within 4-5 weeks for our made-to-order, personalised designs, within 6-8 weeks for our leather made-to-order designs, and within 1-2 weeks for our clearance and ready for delivery furniture, unless stated otherwise on our website at the time of your order. Once your furniture has arrived with our delivery experts, they'll contact you to arrange a delivery date or to inform you of the shipping date for smaller items.
HOW MUCH IS DELIVERY?
Delivery for made-to-order or clearance designs is from £80 per order to UK mainland postcodes (see table below for pricing matrix). Enter your postcode at checkout to auto-calculate delivery costs. For non-UK Mainland and International orders, our delivery experts can also deliver to a port or shipping company of your choice. Please call us on 020 8939 3800 for more information.
Delivery for 'ready for delivery' furniture starts from £30, as per this matrix. Enter your postcode at checkout to auto-calculate delivery costs.
| £20 | £30 | £40 | From £80 |
|
Side Table Bedside Table Dressing Table Mirror Dressing Stool Footstool |
Coffee Table Console Table Display Unit Media Unit Dressing Table |
Sideboard Chest of Drawers Wardrobe Cabinet |
Armchair 2 Seater Sofa 3 Seater Sofa |
For orders with multiple items we charge delivery based on the highest delivery charge.
REMOVABLE ARMS
Our delivery experts recommend ordering removable arms if this option is available with your chosen design, especially if your home has narrow door frames or tight angles. At time of delivery the arms will only be removed if required to ensure safe delivery of your design. Our delivery experts will then show you how to remove the arms yourself, so you're prepped to do this safely yourself in the future if needed.
WHITE GLOVE DELIVERY
Every piece of made-to-order and clearance furniture is delivered by a two man delivery team, who offer a white glove delivery service into a room of your choice, where your furniture will be unpacked, assembled (if required) and all packaging disposed of and recycled. Orders can be delivered up/down a maximum of 2 flights of stairs. If your property or room of choice requires traversing more than 2 flights of stairs, then delivery will only be possible using a lift.
For our ready for delivery furniture your package will be shipped and delivered to you on an agreed date. For orders requiring assembly this will need to be completed by the customer, following the instructions inclosed.
RECYCLING YOUR OLD FURNITURE
We can recycle your old furniture when we deliver your new design from £100 a piece. As per our delivery service, recycled items can only be removed across a maximum of 2 flights of stairs. If your property or room of choice requires traversing more than 2 flights of stairs, then collecting your item for recycling will only be possible using a lift.
RISK-FREE ORDERING & RETURNS
You can order your chosen design on our website or by phone on 020 8939 3800.
However you choose to order, you’ll be guided step-by-step through our personalisation options.
Once you receive your order we’re sure you will be happy with your handmade design, but if you would like to return your furniture please contact us within 14 days of delivery for a full refund including any delivery charges. This applies to all made-to-order and ready for delivery designs whatever personalisation options you have chosen.
Please note that clearance and trade orders have slightly different terms. Please see our Terms & Conditions for full details.
| POSTCODE AREA | DELIVERY COST | POSTCODE AREA | DELIVERY COST |
| AL | £80 | HG | £80 |
| B | £80 | HP | £80 |
| BA | £80 | HX | £80 |
| BB | £80 | IG | £80 |
| BD | £80 | KT | £80 |
| BH | £80 | L | £80 |
| BL | £80 | LD | £80 |
| BN | £80 | LE | £80 |
| BR | £80 | LS | £80 |
| BS | £80 | LU | £80 |
| CB | £80 | M | £80 |
| CF | £80 | MK | £80 |
| CH | £80 | N | £80 |
| CM | £80 | NG | £80 |
| CO | £80 | NN | £80 |
| CR | £80 | NP | £80 |
| CV | £80 | NW | £80 |
| CW | £80 | OL | £80 |
| DA | £80 | OX | £80 |
| DE | £80 | PE | £80 |
| DT | £80 | PO | £80 |
| DY | £80 | PR | £80 |
| E | £80 | RG | £80 |
| EC | £80 | RH | £80 |
| EN | £80 | RM | £80 |
| FY | £80 | S | £80 |
| GL | £80 | SE | £80 |
| GU | £80 | SG | £80 |
| HA | £80 | SK | £80 |
| HD | £80 | SL | £80 |
| POSTCODE AREA | DELIVERY COST | POSTCODE AREA | DELIVERY COST |
| SM | £80 | EX | £95 |
| SN | £80 | FK | £95 |
| SO | £80 | G | £95 |
| SP | £80 | HU | £95 |
| SS | £80 | IP | £95 |
| ST | £80 | KA | £95 |
| SW | £80 | KY | £95 |
| SY | £80 | LA | £95 |
| TA | £80 | LL | £95 |
| TF | £80 | LN | £95 |
| TN | £80 | ME | £95 |
| TW | £80 | ML | £95 |
| UB | £80 | NE | £95 |
| W | £80 | NR | £95 |
| WA | £80 | PL | £95 |
| WC | £80 | SA | £95 |
| WD | £80 | SR | £95 |
| WF | £80 | TD | £95 |
| WN | £80 | TQ | £95 |
| WR | £80 | TR | £95 |
| WS | £80 | TS | £95 |
| WV | £80 | YO | £95 |
| CA | £95 | AB | £135 |
| CT | £95 | IV | £135 |
| DD | £95 | PA | £135 |
| DG | £95 | PH | £135 |
| DH | £95 | HS | £175 |
| DL | £95 | KW | £175 |
| DN | £95 | ||
| EH | £95 |
We’ve collated all the dimensions for our designs, by collection, in our dimensions & delivery guide along with expert tips for measuring your home and doorways.
If you’d like more help choosing a design that will fit beautifully in your home
please call us on 020 8939 3800.