Delivery & Returns
We estimate delivery within 4-5 weeks for our handmade, personalised designs, and from three days for our stock items, unless stated otherwise on our website at the time of your order. Once your furniture has arrived with our delivery experts, they’ll contact you to arrange a delivery date and 2 hour time slot.
Please note: For any orders currently being made our lead times have been extended to an estimated 10-12 weeks due to the impact of COVID-19. Lead times are subject to change based on latest Government advice and our supply chain.
HOW MUCH IS DELIVERY?
Delivery is £60 per order to any UK Mainland postcode. For non-UK Mainland and International orders, our delivery experts can also deliver to a port or shipping company of your choice. Please call us on 020 8939 3800 for more information.
WHITE GLOVE DELIVERY
Every piece of furniture is delivered by a two man delivery team, who offer a white glove delivery service into a room of your choice, where your furniture will be unpacked, assembled (if required) and all packaging disposed of and recycled.
Please note: For any deliveries made during COVID-19 you will be given the choice when your delivery is booked in of either a COVID-19 adapted full white glove experience or if preferred a reduced service where the products can be left outside your front door or inside your garage/ a suitable storage area not within your home.
RECYCLING YOUR OLD FURNITURE
We can recycle your old furniture when we deliver your new design from £60 a piece.
Please note: For any recycling during COVID-19 you will be given the choice when your delivery is booked in of either a COVID-19 safe collection of the products to be recycled from within your home or if preferred a reduced service where the products are placed outside your home.
Our delivery experts recommend ordering removable arms if this option is available with your chosen design, especially if your home has narrow door frames or tight angles. The arms will be fixed to your sofa or sofa bed once it has been delivered into your room of choice and you will be shown how to remove them yourself in the future.
RISK-FREE ORDERING & RETURNS
You can order your chosen design on our website or by phone on 020 8939 3800.
However you choose to order, you’ll be guided step-by-step through our personalisation options.
Once you receive your order we’re sure you will be happy with your handmade design, but if you would like to return your furniture please contact us within 14 days of delivery for a full refund including any delivery charges. This applies to all designs whatever personalisation options you have chosen.
Please see our Terms & Conditions for full details.
We’ve collated all the dimensions for our designs, by collection, in our dimensions & delivery guide along with expert tips for measuring your home and doorways.Discover more
If you’d like more help choosing a design that will fit beautifully in your home
please call us on 020 8939 3800.