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Our story

We understand it's hard to decide who to go with when beginning to search for your perfect item; with confusing prices, product information and promises all being flung at you.

At Willow & Hall we don't believe it has to be so complicated nor such a hassle. We think that our customers just want to know they're getting two super important things: the best quality British furniture for the best value.

With that in mind, we've done the leg work for you. We've tried and tested 1,000s of products and handpicked all our materials, from fabrics to cushion fillings so you know with us, with any choice you make, that fabulous quality comes as standard.

In addition, as our focus is as an online retailer, we invest in the design and making of our items not on snazzy shops and sales commissions to ensure it's the item you're buying not all those other bits you can't sit or lie on, giving you this fabulous quality for an equally fabulous price!

Our craftsmanship

Given this, purchasing the W&H way means some wonderful things...

35 Years

Over 35 years of quality British craftsmanship

With over 35 years spent in the home furnishings business, our craftsmen have incredible knowledge and experience as to what makes a high quality piece of furniture.

They're also incredibly talented and passionate about what they do, making everything by hand, individually for you, to your chosen customisations. Obsessive about doing it right, using good old British craftsmen techniques, to ensure they produce a piece of furniture that looks great, is really comfy and will grow old very gracefully.

Our Story

Follow Our Story

 

Our lovely items

Extensive fabric and customisation options to choose from

Extensive fabric and customisation
options to choose from

At W&H we believe that our homes have personalities too! That's why we offer a huge range of lovely items for your home in a cornucopia of colours, textures and customisation options from seat fillings to mattress types. So you'll be able to find and customise the perfect item for your home.

Luxury 14 cm deep mattresses on our everyday sofa beds

Luxury 14 cm deep mattresses on
our everyday sofa beds

Our sofa beds use the best pull-out mechanism on the market and come with a choice of three mattress options: open sprung, pocket sprung and memory foam, all of which are perfect for occasional or everyday use.

With our quality sofa beds you'll find that uncomfortable nights on disappointing wafer-thin mattresses and flimsy trampoline bases have been confined to history.

 

Beautiful attention to detail

Beautiful attention
to detail

Feet, zips, stitching, ruffling, you name it we're on it. All hand-picked by our team they're designed to perfectly flatter the product. After all it's sometimes the little details that make the big differences in life.

A 5 or 10 year guarantee

A 10 year
guarantee

We offer a free 10 year guarantee on all our lovely solid wood frames as well as our sofa bed and bed mattresses.

 

Our promise

At W&H we're passionate that your experience with us is just as fabulous as our items.
That's why we promise...

White glove delivery in 4-5 weeks and for free

White glove delivery in 4-5 weeks
and for free

No waiting around for 12 weeks and paying an arm and leg for the privilege. We make and deliver all our beautiful items for free (unless you live in certain parts of Scotland), in around 4-5 weeks, and within a 2-3 hour time slot so you don't have to wait in all day.

And, when we do deliver your item we won't just deliver to your door... Our wonderfully helpful and friendly two-man delivery team will place your furniture exactly where you want it, install it for you (if required), and take away the packaging. They'll even remove and recycle your old item if you wish for £40 per piece.

Ordering with us is 100% risk free

Ordering with us is
100% risk free

We want you to be totally happy, so if for whatever reason you don't love your item as much as we do, just contact us within 14 days and we'll collect it completely free of charge and give you a full refund, whatever your customisation options.

 

Exceptional value compared to the high street

Exceptional value compared
to the high street

As already mentioned, we offer a meticulous level of attention to detail and quality for exceptional value, leading to 30% lower prices (and hassle!) than the high street.

An award-winning customer service

An award-winning
customer service

For another year running, we're delighted to have been awarded Feefo's Gold Trusted Merchant Accreditation, a super prestigious award based on the independent feedback received from our customers. If you fancy reading, pull up a pew and have a gander at our Customer Reviews page here.

 

Willow & Hall is rated 4.7 stars by Feefo.com based on 1457 customer reviews