Our Story

We understand it's hard to decide who to go with when beginning to search for your perfect item; with confusing prices, product information and promises all being flung at you.

At Willow & Hall we don't believe it has to be so complicated nor such a hassle. We think that our customers just want to know they're getting two super important things: the best quality British furniture for the best value.

With that in mind, we've done the leg work for you. We've tried and tested 1,000s of products and handpicked all our materials, from fabrics to cushion fillings so you know with us, with any choice you make, that fabulous quality comes as standard.

Over 35 years of quality British craftsmanship

Our craftsmen are incredibly talented and passionate about what they do, making everything by hand, individually for you, to your chosen customisations. Obsessive about doing it right, using good old British craftsmen techniques, to ensure they produce a piece of furniture that looks great, is really comfy and will grow old very gracefully.

To see the story of how your
item is made, take a peek below...

Your chosen fabric or leather is ordered from our artisan suppliers and sent direct to the workshop in Wiltshire.

Once it arrives one of our seamstresses will start chalking and cutting it by hand ready for your lovely item to be upholstered.


Once the pattern is cut, one of our master craftsmen will start to hand construct the frame of your item.


Once the frame is ready, one of our talented upholsterers will hand apply the fabric or leather to the frame.


Once the craftsmen are absolutely happy with your finished item they'll sign it off with the Willow & Hall stamp of quality before it leaves the workshop and wings its way to you.

Our lovely items

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  • Extensive fabric and
    customisation options

  • At W&H we believe that our homes have personalities too! That's
    why we offer a huge range of lovely items for your home in a
    cornucopia of colours, textures and customisation options from
    seat fillings to mattress types.

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  • Luxury 14cm deep
    mattresses on
    our sofa beds

  • Our sofa beds use the best pull-out mechanism on the market
    and come with a choice of three mattress options: open sprung,
    pocket sprung and memory foam, all of which are perfect for
    occasional or everyday use.

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  • Beautiful attention
    to detail

  • Feet, zips, stitching, ruffling, you name it we're on it. All
    hand-picked by our team they're designed to perfectly flatter
    the product. After all it's sometimes the little details that make
    the big differences in life.

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  • A 25 year

  • We offer a free 25 year guarantee on all our lovely solid wood
    frames as well as a 10 year guarantee on our sofa bed and bed mattresses.

Our promise

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  • White glove delivery
    in 4-5 weeks

  • No waiting around for 12 weeks and paying an arm and leg for the privilege. We deliver all our beautiful items for just £30 per order to any UK Mainland postcode. Delivery is from 3 days for all stock items and 4-5 weeks for all made-to-order items. You’ll also be given a 2 hour time slot so you don't have to wait in all day.

    On the day of delivery our two-man delivery team will place your item into your room of choice, install if required, remove the packaging and recycle your old item from £45 per piece.

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  • Ordering with us is
    100% risk free

  • We want you to be totally happy, so if for whatever reason you don't love your item as much as we do, just contact us within 14 days of delivery and we'll give you a full refund including the delivery costs and collect your item(s) free of charge. This applies on all our items whatever your customisation choices. The only exception is bespoke items, e.g. where you've asked us to make the item in a fabric we don't offer.

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  • Exceptional value
    compared to the
    high street

  • We offer a meticulous level of attention to detail and quality for
    exceptional value, leading to 30% lower prices (and hassle!)
    than the high street.

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  • 12 months interest free credit

  • We offer up to 12 months interest free credit when you spend £1,000 or more, making purchasing your beautiful item a little more comfortable. Read more here.

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  • An award-winning
    customer service

  • For another year running, we're delighted to have been awarded
    Feefo's Gold Trusted Merchant Accreditation, a super
    prestigious award based on the independent feedback received
    from our customers. If you fancy reading, pull up a pew and have
    a gander here.