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Cookie & Privacy Policy


What are cookies?

Cookies are very small text files stored on your computer when you visit certain web pages. Most websites you visit will use these text files in order to improve your user experience by enabling that website to 'remember' you, either for the duration of your visit (using a 'session cookie') or for repeat visits (using a 'persistent cookie').

Cookies do lots of different jobs but overall they are used to make the interaction between you and the website faster and easier. If a website doesn't use cookies, then for example, if you have an account and have logged in and move to another page it won't recognise you and it won't be able to keep you logged in.

Our cookies policy

Our cookies can’t harm your computer and they don't store sensitive information such as your name. They are only used by us so we can improve your experience of our site. To make full use of the online shopping and personalised features on www.willowandhall.co.uk, your computer, tablet or mobile phone will need to accept cookies. By visiting our website we assume that you consent to the use of cookies as outlined above. However, if you'd prefer to restrict, block or delete cookies from www.willowandhall.co.uk you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

More information on cookies

If you would like further information on cookies then the following websites might be of help:

- The Information Commissioner's Office (ICO)

- Aboutcookies.org

- Cookie Central

Privacy Policy


Your privacy is of the highest importance to us and we are committed to protecting it. The only time your personal details will be shared will be under the following circumstances:

- Where we are required to do so by law

- In connection with any legal proceedings or prospective legal proceedings

- In order to establish or defend our legal rights

- In order to provide you with the information or services that you have requested (personal data may be transferred or shared with other nominated companies or third parties who act for or with us for further processing in accordance with the purposes for which the data was originally collected or for purposes to which you have consented).

From time to time, we may also use your information to contact you for market research purposes by email, phone or mail. To do this we may need to share your personal data with carefully selected third parties.

When you make a purchase from our website, we collect certain personal information from you (for example your name, email address, payment address and details). All such information is held on secure servers and is fully confidential. Willow & Hall complies fully with all applicable Data Protection laws under the Data Protection Act (1998), consumer legislation, and is registered with the ICO (Information Commissioners Office).

In order to serve you most efficiently, reputable third-party banking and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

Opting Out

If you have previously registered with Willow & Hall and would like to cancel this, please email us at: [email protected]. Please quote your full name, address, postcode and email address. Alternatively if you have registered to receive email newsletters from us you can remove your email address from our list at any time by using the links in the emails we send you. If you do not want us to use your data or to pass your details on to third parties for marketing purposes then please let us know by emailing us at: [email protected].

Access to your Personal Data

You are entitled to access your personal data and have it amended or deleted from our system as required under the Data Protection Act 1998. For more information and to make a subject access request please contact us at [email protected]. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address and we will promptly correct it.

Notices & Revisions

Willow & Hall may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes. If you have any questions or need further information about privacy at Willow & Hall then please do contact us.


We realise how important it is to securely store any information that you provide and continually seek to ensure it is maintained to the highest levels of security. We take technical, physical, and organisational precautions and have procedures to keep your data secure including the use of high-level SSL encryption technology – the most advanced security software currently available for online transactions ensuring the details you provide us are protected to the highest of standards. You can tell that our page is secure as 'https' will replace the 'http' at the front of www.willowandhall.co.uk in your browser address window as soon as you begin to checkout.