Frequently Asked Questions

If you’ve got questions, we’ve almost certainly got the answers here...

Our Lovely Products

  • Where are your products made?     
  • Are your sofas, sofa beds and armchairs guaranteed?     
  • Can I be certain that my sofa bed, sofa, or armchair will be an exact colour match to my sample?     
  • What cushion fillings do you use?     
  • Can you do bespoke sizes of the sofa beds, sofas or armchairs?     
  • What mattress comes with your sofa beds?     
  • What mechanism do your sofa beds use?     
  • Will your mattresses fit on any bedstead or divan?     
  • How are you able to offer better value than the high street and other online retailers offering a similar high quality?     
  • Do I need to try out some sofa beds, sofas, chairs and mattresses in a shop before buying?     
  • Do you have a catalogue?     
  • Can I get free fabric samples?     


  • How can I order?     
  • How can I pay?     
  • Are my bank details safe with you?     

Delivery  &  Service

  • How much will delivery cost me?     
  • How soon can you deliver?     
  • Can you take away and recycle any of my old furniture?     
  • Do you deliver outside of the UK?     
  • Can I have a weekend delivery?     
  • How can I amend my delivery details?     

Returns  &  Refunds


Can’t find the answer to your question here?

We hope our FAQs have been of help.  If you’ve got any further questions, do give our friendly Customer Services team a call on 020 8939 3800 or drop them an email at We're always on hand and happy to help.