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Frequently Asked Questions

If you’ve got questions, we’ve almost certainly got the answers here...

Our Lovely Products

  • Where are your products made?     
  • Are your sofas, sofa beds and armchairs guaranteed?     
  • Can I be certain that my sofa bed, sofa, or armchair will be an exact colour match to my sample?     
  • What cushion fillings do you use?     
  • Can you do bespoke sizes of the sofa beds, sofas or armchairs?     
  • What mattress comes with your sofa beds?     
  • What mechanism do your sofa beds use?     
  • Will your mattresses fit on any bedstead or divan?     
  • How are you able to offer better value than the high street and other online retailers offering a similar high quality?     
  • Do I need to try out some sofa beds, sofas, chairs and mattresses in a shop before buying?     
  • Do you have a catalogue?     
  • Can I get free fabric samples?     

Ordering

  • How can I order?     
  • How can I pay?     
  • Are my bank details safe with you?     

Delivery  &  Service

  • How much will delivery cost me?     
  • How soon can you deliver?     
  • Can you take away and recycle any of my old furniture?     
  • Do you deliver outside of the UK?     
  • Can I have a weekend delivery?     
  • How can I amend my delivery details?     

Returns  &  Refunds

  • What happens if I don’t like my item when it arrives?     
  • How long will it take to get a refund?     
  • How do I exchange an item I have bought online?     
  • Can I return sale items?     
  • Can I cancel an order online?     
  • How will I know if you have successfully received my order?     

Finally

Can’t find the answer to your question here?

We hope our FAQs have been of help.  If you’ve got any further questions, do give our friendly Customer Services team a call on 0845 468 0577 or drop them an email at theteam@willowandhall.co.uk. We're always on hand and happy to help.

Willow & Hall is rated 4.7 stars by Feefo.com based on 1457 customer reviews