Frequently Asked Questions

If you’ve got questions, we’ve almost certainly got the answers here...

Our Lovely Items

  •       Where are your items made?
  •       Are your items guaranteed?
  •       Can I be certain that the fabric on my item will be an exact colour match to my sample?
  •       What cushion fillings do you use?
  •       Can you do bespoke sizes?
  •       What mattress comes with your sofa beds?
  •       What mechanism do your sofa beds use?
  •       Will your bed mattresses fit on any bed or divan?
  •       How are you able to offer better value than the high street and other online retailers offering a similar high quality?
  •       Do I need to try before buying?
  •       Do you have a catalogue?
  •       Can I get free fabric samples?


Delivery  &  Service

Returns  &  Refunds

  •       Can I cancel an order?
  •       What happens if I don’t like my item when it arrives?
  •       How do I exchange an item I have bought online?
  •       Can I return sale and discounted items?
  •       How long will it take to get a refund?


Can’t find the answer to your question here?

If you’ve got any further questions, do give our friendly Customer Services team a call on
020 8939 3800 or drop them an email at [email protected]. We're always on hand and happy to help.