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Frequently Asked Questions

If you’ve got questions, we’ve almost certainly got the answers here...

Our Lovely Items

  •       Where are your items made?
  •       Are your items guaranteed?
  •       Can I be certain that the fabric on my item will be an exact colour match to my sample?
  •       What cushion fillings do you use?
  •       Can you do bespoke sizes?
  •       What mattress comes with your sofa beds?
  •       What mechanism do your sofa beds use?
  •       Will your bed mattresses fit on any bed or divan?
  •       How are you able to offer better value than the high street and other online retailers offering a similar high quality?
  •       Do I need to try before buying?
  •       Do you have a catalogue?
  •       Can I get free fabric samples?

Ordering

  •       How can I order?
  •       How can I pay?
  •       Are my bank details safe with you?
  •       How will I know if you have successfully received my order?

Delivery  &  Service

  •       How much will delivery cost me?
  •       How soon can you deliver?
  •       Can you take away and recycle any of my old furniture?
  •       Do you deliver outside of the UK?
  •       Can I have a weekend delivery?
  •       How can I amend my delivery details?

Returns  &  Refunds

  •       Can I cancel an order?
  •       What happens if I don’t like my item when it arrives?
  •       How do I exchange an item I have bought online?
  •       Can I return sale and discounted items?
  •       How long will it take to get a refund?

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Can’t find the answer to your question here?

If you’ve got any further questions, do give our friendly Customer Services team a call on
020 8939 3800 or drop them an email at theteam@willowandhall.co.uk. We're always on hand and happy to help.

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