Frequently Asked Questions
Where are your furniture designs made?

We believe in the beauty of British design and craftsmanship, which is why we are proud to nurture close partnerships with established British fabric artisans as well as to make all our furniture in workshops with over 45 years’ experience based in Wiltshire, Lancashire and Mid Glamorgan.

Do you have a catalogue?

We do not have a traditional catalogue. Instead we offer product information cards for each of our designs that you can download or order to receive in the post with your chosen fabric samples. We do recommend that the best way to get a complete understanding of our products is to look around our website which provides all the information you should need.

Can you do bespoke sizes?

Unfortunately we have to say no. Extending a dimension which sounds quite simple, such as the depth of a sofa, actually involves significant changes to the frame, cutting pattern and cushions.

Do you have a showroom?

Our showroom is now closed. In the light of COVID-19 and the current and future increasing retail pressures, we have decided to revert back to being an online only furniture retailer so we can continue to offer unparalleled quality and value for money, along with our free returns policy, so you can shop with us in total confidence.

Is your furniture guaranteed?

We’re confident about the quality of our furniture, that’s why we offer a 25 year wood frame guarantee on all our items and a 10 year guarantee on all our sofa bed and bed mattresses.

What mattress comes with your sofa beds?

We are proud to create handmade sofa bed mattresses which friends and family will actually look forward to sleeping on. We’ve designed three luxury mattresses for you to personalise your sofa bed with. Our 14cm deep open sprung mattress is included in the price and customers can choose to purchase a pocket sprung or memory foam mattress if preferred instead.

Can I use a fabric I have sourced elsewhere for upholstery on my order?

If you would rather use your own fabric instead of choosing one from our collections, we are able to offer bespoke upholstery on any of our designs. Our expert craftsmen have collated the below checklist to use when picking your bespoke fabric:

1. Your fabric will need a fire-retardant certificate that can be sent to our workshop.

2. Your fabric will need to be back coated and not interlined. This means the fire retardancy treatment needs to be applied directly to the back of the fabric rather than in a second inner lining of material.

3. Your fabric will need to be checked by our craftsmen before you place your order. Normally this can be done by emailing a photo, but in rare cases we may need to ask you to send a sample of your fabric to the workshop. This will allow our craftsmen to see and feel the fabric to confirm they are confident it will look beautiful on your chosen design.

What cushion fillings do you use?

When choosing your sofa beds, sofas or armchairs to relax on it is important to select a seat which gives you the right sit. We understand that comfort is subjective, so we’ve handpicked three seat cushions of varying firmness and bounce for you to choose from. You can discover the difference between each of our seat cushions in our personalisation guide.

Can I get free fabrics samples?

Please do –  we recommend you do this so you can look at and feel the fabric before you order. We offer up to eight fabric samples for free. Explore our fabric collections and order a free sample pack of your favourites to try at home here.

Can I be certain that the fabric on my furniture design will be an exact colour match to my sample?

Batches can differ in shade and tone very slightly which means that if the sample comes from a different batch to what is used to make your furniture there might be a small variation. However, the variations are negligible. Of course, if you purchase more than one product with us on an order they will be made from the same batch.

Can I store your sofa bed mattresses in the sofa?

All our sofa bed mattresses fold away underneath the seats so there is no need to store separately.

How do I open your sofa beds?

Remove the back and seat cushions.  Grip hold of the metal frame and pull it up until you are able to bring the frame towards you and it unfolds onto the floor.

What mechanism do your sofa beds use?

We use the highest quality pull-out mechanism available. It has a solid wood slatted base and webbing to offer the best support possible. We don’t believe you should have to compromise on a good nights sleep because you are on a sofa bed.

Will your bed mattresses fit on any bed or divan?

Yes, as long as the bed or divan follows the standard UK sizes of single, double, king size and super king then our mattresses will fit perfectly.

Do I need to try before buying?

We don’t believe you do. We have designed and tried and tested thousands of products and hand-picked all our materials, from fabrics to cushion fillings, so you know with us, with any choice you make, that high quality comes as standard.

How can I pay?

We accept all major credit and debit cards except American Express. You can also pay using our 0% finance Read more here.

How can I order?

You can order online or by phone.

Can I purchase with finance?

Yes, we offer 6 or 9 months 0% Interest Free Credit on all purchases of £1,800 and above. Read more here.

Delivery & Service
How much will delivery cost me?

Delivery is £75 per order to any UK Mainland postcode.

Can you take away and recycle any of my old furniture?

Yes we can take away your old furniture for recycling from £75 per piece. Please select this option when you checkout online or let us know over the phone when you order. As per our delivery service, recycled items can only be removed across a maximum of 2 flights of stairs. If your property or room of choice requires traversing more than 2 flights of stairs, then collecting your item for recycling will only be possible using a lift.

Returns & Refunds
Can I cancel an order?

We can cancel your order if it has not yet been delivered so please call us. However, if your order has already been delivered, then you’ll need to follow our returns policy in the event of an unwanted product.

What happens if I don't like my furniture when it arrives?

Let us know within 14 days of receiving your product(s) and we will refund you in full. Please note that bespoke furniture can be returned however a restocking fee of 55% will be deducted from your refund. Please see our Terms & Conditions for full details.


If you have any further questions then please do call us on 020 8939 3800.