The Willow & Hall residence has been celebrating this week, and rightly so! Excuse our boasting, but for the third year running, we have been awarded Feefo’s Gold Trusted Merchant Accreditation. This is one super prestigious award, based on the independent feedback received from our customers’ experiences. In the words of Feefo themselves, “this accreditation recognises the hard work and excellent customer service that merchants consistently deliver, in the eyes of their genuine customers”. To be accredited with this award, we had to receive an average service rating of between 95% and 100% and so that said, you can understand our cause for celebration.

At Willow & Hall, we are extremely passionate about our service, so we are delighted to receive such a well-respected accreditation. If you would like to read more about what we pride ourselves on, visit our About Us page on our website. In the meantime, to keep you busy, we have listed just a few snippets of the feedback we have received:

“An excellent company to deal with, prompt and polite phone service and a very good delivery service. Would definitely recommend you. Love the blanket box, looks great, excellent quality”.

“Fantastic - courteous and professional throughout. Treated like a valued customer rather than an inconvenience like so many do. Really pleased with the look and quality of our sofa. Have just ordered a sofa bed in matching fabric”.

“Very good company to deal with, staff at showroom were friendly and helpful. Delivery drivers were courteous and careful and took time to show me the operation of the sofa bed. Service was excellent. Well made, stylish and comfortable”.

We would like to take the opportunity to say a huge thank you to our customers for all your lovely feedback. For those of you who are yet to purchase, talk to our Customer Service experts via our contact-us form. Our friendly team will be more than happy to answer any of your questions that you may have surrounding our products and service.

Best wishes,

The Willow and Hall team